Librabet Casino Terms & Conditions

These terms and conditions explain the rules that apply when you access or use Librabet Casino. By registering an account, accessing the website or using any of our services, you confirm that you have read, understood and agreed to these terms. Please read them carefully and keep a copy for your records.

Librabet Casino is operated by Stellar Ltd and uses SSL encryption on all data transmissions; games are sourced from providers that employ certified Random Number Generators audited by independent testing agencies.

1. General terms of use

These terms form an agreement between you and the operator of Librabet Casino. They apply to the website, your player account, casino games, payment features, promotions and any related services made available through the website. Additional terms may apply to particular games, promotions, payment methods or features. If additional terms conflict with these terms, the more specific terms will generally apply to the relevant service.

The website is intended for people who are legally permitted to participate in online gambling in their location. You are responsible for checking that your use of the website is lawful. Gambling rules may differ between Australian states and territories and may also depend on where you are physically located when accessing the service. You must not use the website where online gambling is prohibited.

By using Librabet Casino, you confirm that you meet the applicable minimum age requirement, that the information you provide is accurate, and that you have the legal capacity to accept these terms. We may ask you to confirm your age, identity, location or source of funds before allowing continued access to some or all services.

Changes to these terms

We may update these terms from time to time to reflect changes to the website, games, payment services, legal requirements or business practices. The latest version will be made available on the website. Changes will apply from the date stated in the updated version or, where no date is stated, from the time they are published. You should review the terms regularly. Continuing to use the website after an update means that you accept the revised terms.

Website availability

We aim to keep the website and services available, but access may occasionally be interrupted because of maintenance, technical faults, security issues, internet or telecommunications problems, or circumstances outside our reasonable control. We do not guarantee that the website will always be available, error-free or compatible with every device or browser.

2. Accounts, verification and acceptable use

You may be required to create a player account before using certain services. You must provide complete, current and accurate information and update it when circumstances change. An account must be registered in your own name and may only be used by you. You must keep your username, password and other login information confidential and take reasonable steps to prevent unauthorised access.

You are responsible for activity carried out through your account unless you have promptly notified us of suspected unauthorised access. You must not share, sell, transfer, rent or otherwise allow another person to use your account. You must not create or operate multiple accounts unless expressly permitted. Where duplicate, linked or incorrectly created accounts are identified, we may close or combine them in accordance with applicable rules.

Identity and compliance checks

We may carry out verification and compliance checks at registration, before a withdrawal, during account activity or whenever reasonably required. You may need to provide documents or information relating to your identity, age, address, payment method or source of funds. Information must be genuine, readable and current. Failure to complete a reasonable check may result in restricted access, delayed processing or account closure.

Prohibited conduct

You must use the website fairly and lawfully. You must not use it for fraud, money laundering, theft, abuse, harassment or any other unlawful purpose. You must not interfere with website security, introduce malicious software, exploit a technical error, use automated tools without permission, manipulate game outcomes or attempt to gain an unfair advantage. You must not use another person's payment method or provide false information.

If we reasonably suspect a breach of these terms, unlawful activity, fraud, collusion, bonus abuse or a risk to the integrity of the service, we may investigate, restrict an account, cancel affected activity, withhold access to relevant funds where legally permitted, or take other appropriate action. Any action will be taken in accordance with applicable law and relevant requirements.

3. Deposits, gameplay and withdrawals

Deposits must be made using an approved payment method held in your name, unless the payment provider and applicable rules allow otherwise. You should check the payment information carefully before confirming a transaction. A deposit is normally intended for participation in the available services and is not a purchase of goods.

You should only deposit money that you can afford to lose. Deposits may be subject to payment-provider checks, account verification, transaction limits and other controls. A payment may be declined, reversed or delayed for technical, compliance or provider-related reasons. We are not responsible for delays caused by a bank, card issuer, wallet provider or other third party.

Game results are determined by the relevant game system and its rules. You should review the rules, paytable and any displayed information before playing. A confirmed result may not be changed because of a misunderstanding, an incorrect selection or a change of mind. If a technical error affects a game or transaction, we may correct the error and take steps that are fair and consistent with the applicable rules.

Withdrawals

Withdrawal requests are subject to account status, identity checks, payment-provider requirements, applicable laws and any relevant game or promotion terms. We may ask you to use an eligible payment method registered to you. A withdrawal can be reviewed or delayed where additional information is reasonably required. Any displayed processing information is an estimate only and may be affected by checks or third-party processing.

You remain responsible for providing correct payment details. We are not responsible for funds sent to an incorrect account or payment destination because of information supplied by you. Where a transaction is disputed, reversed or made in error, we may investigate the matter and correct the account balance where legally permitted.

4. Promotions, bonuses and responsible gambling

Promotions, bonuses, rewards and promotional competitions may be subject to separate terms. Those terms will explain eligibility, activation, expiry, wagering or playthrough requirements, qualifying games, maximum values, withdrawal conditions and any other restrictions. You should read the relevant promotional terms before accepting an offer. If you do not understand a condition, do not accept the offer until you have obtained clarification.

Unless expressly stated otherwise, promotional offers are limited to one eligible person, household, address, device, payment method or other permitted basis. We may withdraw or amend an offer where it has been issued in error, where eligibility changes, or where a person attempts to abuse the offer. We may cancel promotional benefits connected with duplicate accounts, fraudulent conduct or a breach of the applicable terms.

Play responsibly

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget and time limit before you play, and never gamble with money needed for essential expenses. Avoid gambling when upset, tired or under the influence of alcohol or other substances. Chasing losses can increase harm and is a sign that a break may be needed.

Use available deposit, loss, wager or session limits where offered.
Take regular breaks and monitor how much time and money you spend.
Do not borrow money or use credit to gamble.
Ask for support if gambling is affecting your finances, relationships, work or wellbeing.
Contact the service through the available website channels if you want to discuss account restrictions, a break or self-exclusion.

A self-exclusion or account restriction request may limit access for the period and in the manner described by the relevant responsible gambling process. You must not attempt to bypass a restriction by opening another account or using another person's account. Responsible gambling tools may not prevent access to every gambling service, so consider seeking independent support when needed.

5. Privacy, liability and account closure

Personal information is handled in accordance with the Librabet Casino Privacy Policy and applicable privacy laws. Information may be collected and used to provide services, process transactions, verify accounts, prevent fraud, meet legal obligations, improve the website and communicate with you about your account or relevant services. You should read the Privacy Policy to understand how information is managed.

To the extent permitted by law, you use the website at your own risk. We are not responsible for loss caused by your failure to protect account information, misuse of the website, inaccurate information supplied by you, interruptions outside our reasonable control, or the actions of third-party providers. Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law.

You may ask to close your account through the available account or support channels. We may suspend or close an account where required for legal, regulatory, security, responsible gambling or operational reasons, or where these terms have been breached. Account closure does not remove obligations that arose before closure, including obligations relating to outstanding transactions, verification, disputes or responsible use.

If you have a complaint, contact us through the support method shown on the website and provide enough information for the matter to be reviewed. We may request account details or documents to verify your identity. We aim to handle complaints fairly and consistently. These terms are governed by the laws applicable to the service and your use of it, subject to any mandatory rights and protections available to Australian consumers.