Privacy Policy

Librabet Casino respects your privacy and aims to handle personal information fairly, securely and transparently. This Privacy Policy explains what information an online casino may collect, why it is used, how it may be shared, and the choices available to players in Australia. By using the website or creating an account, you acknowledge that your information may be handled as described below, subject to applicable privacy requirements.

Librabet Casino is operated by Stellar Ltd and uses SSL encryption on all data transmissions; games are sourced from providers that employ certified Random Number Generators audited by independent testing agencies.

Information we may collect

When you visit Librabet Casino, register an account, use the website or contact support, different types of information may be handled. The information collected depends on the services you use, the settings on your device and the checks required before certain account activities can be completed. We aim to collect information that is reasonably needed for operating the website, providing services, meeting obligations and protecting players and the platform.

Account and contact information

This may include your name, date of birth, country or state of residence, username, password, telephone details, email address and other information supplied when you create or maintain an account. We may also handle communications you send to customer support, including questions, complaints, feedback and records of our responses.

Identity and verification information

To help confirm identity, age, eligibility and account ownership, we may request verification information or documents. These can include identity documents, proof of address, information about your source of funds where appropriate, and details needed for security or anti-fraud checks. Verification information is handled for legitimate operational, safety and compliance purposes.

Payment and transaction information

We may record information about deposits, withdrawals, wagers, account balances, bonuses or promotional activity, refunds and other transactions connected with your account. Payment providers may process payment details under their own privacy policies. We may receive confirmation and transaction information without necessarily receiving or storing complete payment credentials.

Device, usage and cookie information

When you use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language preferences, approximate location, pages viewed, login activity and dates or times of access. We may also use cookies and similar technologies to remember preferences, support account functions, understand website use, improve performance and help detect unusual activity.

How and why information is used

Personal information may be used for the following purposes. The precise use will depend on the information involved, the service being provided and the requirements that apply to the website.

Creating, maintaining and securing your player account.
Processing deposits, withdrawals and other account transactions.
Providing games, website features, customer support and information you request.
Confirming identity, age, account ownership and eligibility to use particular services.
Carrying out anti-fraud, anti-money-laundering, security and responsible gambling checks.
Monitoring activity to help prevent unauthorised access, misuse, collusion, cheating and other suspicious conduct.
Understanding how players use the website so that its content, functionality and security can be improved.
Sending service messages about your account, transactions, security, changes to the website or important terms.
Sending marketing communications where permitted and where you have provided an appropriate preference or consent.
Responding to enquiries, resolving complaints and keeping appropriate records of support interactions.
Meeting legal, regulatory, tax, accounting, court, law enforcement and other official requirements that apply to the business or its service providers.
Protecting the rights, property, safety and security of players, the website and relevant third parties.

Depending on the circumstances, information may be used because it is needed to provide a service you have requested, to protect the security and integrity of the platform, to comply with an obligation, to pursue a legitimate operational purpose, or because you have given consent. Where consent is relied on, you may generally withdraw it for future marketing or optional uses. Withdrawing consent does not affect processing that took place before withdrawal or processing that is permitted on another lawful basis.

You may choose not to provide certain information. However, some information is necessary to open or use an account, complete verification, process transactions, provide support or meet legal and security requirements. If required information is not provided, access to some services may be delayed, restricted or unavailable.

Cookies, sharing and security

Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you visit a website. Some are necessary for login, navigation, session management and security. Others help remember preferences, measure performance, understand general website usage or support relevant communications. Cookies may be temporary or remain on your device for a longer period, depending on their purpose.

You can manage, block or delete cookies through your browser settings. If you disable necessary cookies, parts of the website may not function correctly, and certain account or security features may be unavailable. Browser controls may also allow you to remove existing cookies or receive a notice before new cookies are placed.

When information may be shared

Information may be shared where reasonably necessary to operate the website and provide services. This can include sharing with payment and financial service providers, identity and verification services, technology and hosting providers, customer support providers, security and fraud prevention services, professional advisers and other suppliers that support the business. These parties should receive only information relevant to their role and may be required to protect it.

Information may also be disclosed when required or permitted by law, in response to a valid legal or official request, to protect safety or security, to investigate suspected fraud or misuse, or to establish, exercise or defend legal rights. If business operations change, information may be transferred as part of a restructuring, sale or similar transaction, subject to appropriate privacy protections.

Keeping information secure

Reasonable administrative, technical and organisational measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Security measures may include access controls, authentication processes, monitoring, encryption or secure transmission where appropriate. No website or electronic transmission can be guaranteed to be completely secure, so players should keep account credentials confidential and contact support promptly if they suspect unauthorised activity.

Retention of information

Information is retained for as long as reasonably needed for the purposes described in this Policy, including account administration, dispute handling, security, business records and legal or regulatory requirements. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or anonymised, subject to technical and legal limitations.

Your privacy rights and enquiries

Depending on the circumstances and the requirements that apply, you may have rights relating to personal information held about you. These rights can include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that is no longer needed or is otherwise eligible for removal, and withdrawing consent to marketing communications.

How to exercise your rights

To make a privacy or data request, contact support@librabetcasino.best. Please explain what you are requesting and provide enough information for us to identify the relevant account or records. We may need to verify your identity before releasing information or making changes, especially where the request concerns account security or sensitive documents.

For access, ask for a copy or summary of the personal information held about you.
For correction, identify the information you believe is inaccurate or incomplete and provide the updated details where appropriate.
For deletion, explain which information you want removed. Deletion may not be possible where records must be retained for legal, security, fraud prevention, dispute or transaction purposes.
To withdraw consent to marketing, use an unsubscribe option in a marketing message where available or contact support@librabetcasino.best with your request.

Withdrawing marketing consent should stop optional promotional communications, although you may continue to receive essential service messages about your account, transactions, security or important changes. You may also be able to update certain account details or communication preferences through available account settings.

We aim to respond to valid privacy requests within a reasonable time. The timing and scope of a response may depend on the nature of the request, the information involved, identity verification and any legal or security restrictions. If a request cannot be fully completed, we will generally explain the relevant reason where permitted.

Changes to this Policy

This Privacy Policy may be updated when services, technology, privacy practices or applicable requirements change. The latest version will be made available on the website. Players should review it from time to time, particularly before continuing to use the website after a material update. Continued use of the website after an update may indicate acceptance of the revised Policy where permitted.